Cancellation Policy
No deposit and no card payment – cancel or change your booking free of charge up to 24 hours before your tour.
We keep our cancellation rules simple and fair. You pay nothing when you book – there is no card payment and no deposit – so cancelling in good time costs you nothing.
Free cancellation
You can cancel free of charge up to 24 hours before your tour. Send us your booking reference by WhatsApp or email and we will cancel it for you.
Changing your booking
In the same way, you can ask to change the date, the time option or the number of guests up to 24 hours before the tour. Changes are free and depend on availability.
Bad weather and unsafe conditions
Safety comes first. If the weather or the conditions make a tour unsafe, we may change the route, move the tour to another time or offer you another date. You pay on the tour day, so you never pay for a tour that did not take place.
Late changes
If your plans change at short notice, please tell us as soon as you can, ideally on WhatsApp, so that we can free the places and keep pick-up times accurate for the other guests. Pick-up times are planned around everyone on the route, so please be at your hotel entrance a few minutes early.
Age and health requirements
Every tour has age and health requirements, listed on its page. Please check them before you book, and if you are unsure, message us first and we will advise you.
How to cancel or change
Message us on WhatsApp or by email, using the details on our contact page, and include your booking reference, the tour and the date. We confirm every cancellation or change in reply. More answers are in the frequently asked questions.