Frequently Asked Questions
Everything you need to know about booking, payment, pick-up, children, cancellation and what to bring on our tours from Side.
How does booking work and do I have to pay online?
Choose your tour, date and number of guests and send your booking request. Nothing is paid online – there is no card payment and no deposit. We confirm your booking by email or WhatsApp, and you pay your guide in cash on the tour day.
Which currencies can I pay in?
You can pay in euros, US dollars, British pounds or Turkish lira. Prices on the website are shown in all four currencies, converted from euros at daily-updated rates, and you pay in cash on the tour day in the currency of your choice.
How does the free hotel pick-up work?
Pick-up and drop-off are free from hotels in Side, Kumköy, Çolaklı, Sorgun, Titreyengöl, Evrenseki and Gündoğdu. Enter your hotel name when you book and we confirm your pick-up time by email or WhatsApp. If your hotel is somewhere else, message us and we will check whether we can collect you.
Can I cancel or change my booking?
Yes. You can cancel free of charge up to 24 hours before your tour, and you can ask to change the date or number of guests in the same way. Just message us on WhatsApp or by email with your booking reference. Details are on our cancellation policy page.
Which languages do the guides speak?
Our guides speak English, German, Russian and Turkish. Guests from Poland join the English-speaking groups, and our website is available in English, German, Turkish, Russian and Polish.
Are the tours suitable for children?
Most of them are. Infants up to 2 travel free on the jeep safari and the Green Canyon boat tour, and children aged 3 to 11 pay the child price. Children can ride as passengers on the quad and buggy safaris from age 7, join rafting and the zipline from age 7, horse riding from age 6 and diving from age 12 (younger children can snorkel from the boat). The exact age rules are on each tour page.
What should I bring?
Swimwear and a towel, a change of clothes, sunscreen, a hat and sunglasses, a waterproof phone case and some cash for tips and extras. For the quad, buggy and horse riding tours wear closed shoes and clothes that can get dirty; for rafting, water shoes are recommended. Each tour page has a full checklist.
Do I need a driving licence for the quad or buggy safari?
No licence is required. You get a safety briefing and a practice ride first. Drivers must be at least 16 years old (under 18 with parental consent), passengers from age 7, and wearing a helmet is mandatory.
What happens if the weather is bad?
Safety comes first. If conditions are unsafe, we may change the route, move the tour to another time or offer you another date. Because you pay on the tour day, you never pay for a tour that did not take place.
Are meals and drinks included?
Lunch is included on the jeep safari, the Green Canyon boat tour, rafting, the zipline and rafting tour and the scuba diving tour, and the boat tour also includes soft drinks. The quad, buggy and horse riding tours are shorter and do not include food. Other drinks are always extra.
When is the best time of year for the tours?
Most tours run every day. Rafting and the zipline and rafting tour run from April to October, and scuba diving from April to November. In the heat of summer, choose a morning or sunset group for the quad, buggy and horse riding tours.
Can pregnant women or guests with health problems join?
Most of our tours are not suitable for pregnant women. Guests with back, neck, heart or lung problems should check with us before booking so that we can advise whether a tour is safe for them.
Can I book for a larger group?
Yes. For groups, message us on WhatsApp with your date, group size and the tour you have in mind, and we will check availability.
How far in advance should I book?
We recommend booking at least a day ahead so that we can arrange your pick-up. For same-day requests, message us on WhatsApp and we will check what is possible.